Additionalinformation

Additional Information

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Companydescription

Company Description

Radius Vehicle Solutions (RVS) is part of Radius Payment Solutions, a market-leading global business solutions provider. Radius Vehicle Solutions Ireland is a growing company, priding ourselves on our customer-focused approach and attention to detail. We take the time to understand our customer’s needs before we propose any of our fleet solutions, continually refining our offering so it consistently delivers to our customer’s expectations.

Our people are crucial to the success of our business. They help us develop new and innovative products across a growing range of businesses, from fleet telematics insurance to electric vehicle charging and vehicle hiring solutions. We like to nurture our team and give them a wide range of opportunities to grow within the business, helping them become experts in their chosen area and leaders for the future.

Jobdescription

Job Description

Reporting to the Head of Operations, the Sales Support Executive is a valued member of the team. With a variety of tasks, the Sales Support Executive is primarily responsible for all ROI vehicle quoting, vehicle recommendations, arranging of vehicle fit outs, assigning appropriate funding and accurate deal preparation - through to the end process of all vehicle deliveries. The role involves working alongside both sales and finance team, providing high quality and administrative support, working collaboratively across all aspects of sales administration, including our office in Northern Ireland (NI). There is a key focus on product knowledge, quoting accuracy, customer service excellence and pro-active process management based on our customer’s requirements.

You will work closely with our ROI fleet customers, their drivers, our preferred suppliers and our internal functions, in providing industry expertise for choice of vehicles, ordering vehicles through to vehicle delivery.

Key Duties

• Preparation and guidance for delivery of our ROI new vehicle quoting, supporting the Sales team on all new business opportunities.
• Responsible for efficient management of all ROI new vehicle orders and vehicle deliveries for both contract hire and rental stock.
• Placing vehicle orders for ROI directly with our preferred supplier network.
• Support preparation for funding proposals, and gather all information required to submit final funding documents and invoicing to all funders.
• Responsible for arranging all vehicle fit outs in time for delivery, as agreed by the sales and customer at time of order.
• Communicate effectively with customers, their drivers and /or our sales team, regarding all customer requirements, vehicle renewals, grade lists, procedures and policies.
• Carry out daily reviews of all outstanding orders in the order bank, continually executing next steps based on all vehicle ETA’s.
• Provide our NI office with sufficient paperwork and invoicing to support all new vehicle deal implementations for both contract hire and rental fleet.
• Preparation of minutes for weekly meetings between NI and ROI office
• Maximise customer retention and growth by providing expert advice on vehicle choice grade list accuracy.
• Management of all incoming customer queries, providing responses within agreed SLA’s
• Ensure exceptional customer service delivery
• Track, review and analyse all feedback to develop strategies and process improvements.
• Any other duties that may be provided by management from time to time.

Other Operational Duties

• Develop and maintain current knowledge and understanding of all products and services provided by the company and maintaining, at all times, a professional and ethical relationship with customers when representing the company
• Act as a key partner to both our sales team and our customers.
• Keep up to date with legislative, industry and product developments in order to provide appropriate and accurate advice
• Attend all product knowledge sessions organised by the managers.
• Work proactively with colleagues and other teams to build on standard methodologies to develop market leading processes delivering on the needs of all customers in particular for vehicle quoting, grade lists, policies and vehicle delivery.
• Be proactive in driving improvements across internal processes and optimising all customer procedures across departments
• Work collaboratively with key business partners and suppliers for all industry knowledge, advice and excellent customer service delivery
• Work with our Operations team to meet both department and set company objectives
• Resolve customer complaints quickly and effectively and support internal compliance for recording and management of all complaints

Qualifications

• A minimum of 2:2 in any degree
• 1-2 years experience in the automotive/finance sector an advantage
• Customer driven with strong communication and interpersonal skills in order to build and maintain relationships
• Team player, actively participating in shared objectives and has enthusiasm and commitment to work towards team goals
• Ability to think and take initiative, identify & implement efficiencies and the confidence to make appropriate decisions when required
• Good time management skills, managing fluctuating workloads & prioritisation of daily tasks
• Ability to see issues through to completion and work to deadlines
• Adopt a professional approach, demonstrating high standards of performance, constantly striving to improve efficiencies, achieving business objectives.
• Must be flexible and able to work in a fast-paced environment
• Expert in Microsoft Office, outlook, word and excel